Customer Service

Tonight's Conversation LIVE — Tour Support

Use the information below for the fastest help with Tonight's Conversation LIVE tickets. Our standard arrival schedule is listed below. Exact venue, entrance, parking, VIP-experience timing, and other event details can vary by city. The email sent during the week of your event with “Instructions” in the subject line is the final source of truth for your specific event.

I can't find or download my tickets

  1. Search your email for Guest Manager, Ace Metaphor, or Tonight's Conversation.
  2. Check your spam, junk, and promotions folders.
  3. Make sure you are checking the same email address used at checkout.
  4. Sign in to your customer account, open Orders, and select the order containing your event tickets.

View the complete ticket-access guide

I purchased the wrong ticket or need a different event

Eligible tickets can be exchanged through your customer account when another event or ticket type is available.

  1. Sign in using the same email address used at checkout.
  2. Open Orders and select the order containing your tickets.
  3. Choose the ticket exchange option and select an available replacement.
  4. If the replacement costs more, pay the invoice for the difference. The exchange is not complete until that invoice is paid.
  5. Return to the order and confirm the updated event and ticket details.

Once an exchange is completed, the original ticket is replaced and is no longer valid for the original event. Please do not purchase duplicate tickets unless our support team asks you to.

View the complete ticket-exchange guide

Arrival timeline, seating, and late entry

Unless your week-of event instructions state otherwise, use this schedule based on the start time printed on your ticket:

  • VIP attendees: arrive two hours before the scheduled show time and use the VIP check-in line.
  • General Admission attendees: arrive 90 minutes before the scheduled show time.
  • Pre-show: begins one hour before the scheduled show time.
  • Seated deadline: all guests should be in their seats 30 minutes before the scheduled show time.
  • Podcast recording: begins exactly at the scheduled show time.

General Admission seating is first come, first served unless your ticket specifically states otherwise. Arrive with your group if you want to be seated together. Late GA guests may be held until an appropriate break and may be placed in standing-room-only areas if regular seating is no longer available.

VIP seats are held only until 30 minutes after the scheduled show begins. After that time, the seat may be released and VIP seating is not guaranteed. Late VIP guests may also miss the pre-show, meet-and-greet, or other VIP benefits.

VIP sessions and VIP Uncut meet-and-greets

Standard VIP sessions begin immediately after the show. VIP Uncut meet-and-greets may take place immediately after the show or one hour before the show begins, depending on the event. Your week-of event instruction email will confirm the schedule for your city and ticket type and is the final source of truth.

Venue, parking, entrance, or schedule updates

Review the most recent event instruction email before leaving for the venue. A newer message may contain an updated entrance, parking recommendation, venue, showtime, VIP schedule, or other event-specific information. Your current ticket and latest week-of event instructions take priority over older promotional emails.

Refunds, rescheduled events, and exchanges

Event ticket sales are generally final. Eligible tickets may be exchanged subject to availability. If an event is rescheduled or changed, affected customers will receive updated instructions by email. If you need help because the self-service exchange option is missing or produces an error, contact support with the information listed below.

Contact tour support

Email support@acemetaphor.zendesk.com. Please allow 24–48 hours for a response.

To help us resolve your request faster, include:

  • Your order number
  • Your full name and the email address used at checkout
  • Your current event city and date
  • The event city and date you want, if requesting an exchange
  • The number and type of tickets
  • A screenshot of any error message

For your security, never email your full credit card number.

Recording notice

Tonight's Conversation LIVE events may be photographed, filmed, and recorded. Please review our Video Release Information before attending.

Online Store Orders

Shipping times

Card game orders will be processed the same day when placed before 4:00 PM EST and the next day for orders placed afterward.

Standard shipping takes 3–5 business days to arrive. Two-day express shipping is available; however, we cannot guarantee an exact delivery date. Orders using this option will be shipped with the carrier's two-day service.

During the holiday season, packages may take longer to arrive.

Shirt and book bundle orders may be sent separately. Please allow 3–10 business days for processing on shirt and book bundle orders.

Shirt sizes

All shirts are a slim ladies' cut. If in doubt, order one size up.

Product refunds and order changes

All sales on products are final. There are no refunds or exchanges.

We are unable to change product orders after they are placed. Please double-check that you are ordering the correct items and that your shipping address is accurate.

Discounts

Discounts cannot be combined. For example, accepting an upsell offer may replace a discount entered in the cart. To avoid this, add the items you want directly to your cart without using an upsell offer, then apply your eligible discount at checkout.

Mailing address:
PO Box 751630
Centerville, Ohio 45459